Jeanne D’Arc Credit Union Harnesses Alkami’s Digital Sales & Service Platform for Rapid Digital Transformation

Advancing Engagement: Jeanne D’Arc Credit Union Enhances Member Experience with MANTL and Alkami

In a major leap towards digital transformation, Jeanne D’Arc Credit Union is taking a significant step to enhance its member experience by integrating MANTL’s Onboarding & Account Opening Solution with the Alkami Digital Banking Solution and Data & Marketing Solution. This forward-thinking move aims to create a more connected and engaging environment for members, streamlining various banking processes across all channels.

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The Power of Integration

Alkami Technology, Inc., known for its innovative digital sales and service platform tailored for financial institutions, announced this exciting development on November 6, 2025. By incorporating MANTL’s advanced solutions, Jeanne D’Arc is unifying multiple aspects of the banking experience—ranging from account opening to digital marketing insights—into a single cohesive platform.

"At Jeanne D’Arc, we’re always looking for ways to make banking easier and more meaningful for our members," stated Larissa Thurston, the credit union’s president and CEO. This strategic decision underscores the commitment to understanding members’ needs and preferences better, facilitating personalized engagement in the process.

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Streamlining Member Onboarding

The integration of MANTL not only emphasizes efficiency but also signifies a stronger focus on local businesses. The first phase of this enhanced onboarding strategy will see the implementation of MANTL’s Business Account Opening. This feature aims to simplify the account opening process, allowing potential business clients to open accounts online in under ten minutes, thereby minimizing in-branch wait times.

By automating previously manual tasks, this transition promotes a smoother onboarding experience. Staff can then dedicate more time to building relationships and providing advisory services, ultimately enriching the overall member experience.

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The Dual Phases of Modernization

Jeanne D’Arc has delineated its plan into two distinct phases. The initial phase focuses on improving the business banking segment, aimed at onboarding small to medium-sized enterprises efficiently. As the credit union transitions to the second phase, it will enhance the retail onboarding process across all channels—whether in-branch or online. This holistic approach ensures that members encounter a seamless experience, regardless of how they choose to engage with the credit union.

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Personalized Engagement Through Data

One of the standout features of this new integration is the capacity to transform data into actionable insights. Taylor Adkins, Alkami’s vice president of product management, emphasizes how Jeanne D’Arc is leveraging data to keep its members at the core of its digital growth initiatives. The full Alkami platform allows the credit union to facilitate smarter, more personalized engagement through every channel.

By harnessing the power of data analytics, Jeanne D’Arc is poised to understand their members’ behaviors better, anticipating needs before they arise. This anticipatory banking model represents a paradigm shift in how financial institutions interact with their clientele, moving from reactive approaches to proactive, meaningful engagements.

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Commitment to Continuous Improvement

This milestone is more than mere upgrades; it represents Jeanne D’Arc’s steadfast commitment to innovation. As the institution focuses on bridging digital capabilities with community needs, they illustrate how financial services can evolve to meet the changing landscape of member requirements.

By embracing both MANTL and the Alkami Digital Sales & Service Platform, Jeanne D’Arc aligns itself with a growing cohort of forward-thinking financial institutions. Their emphasis on combining technology and community engagement speaks volumes about their mission to not only serve members today but to anticipate their banking needs tomorrow.

In an age where almost all interactions are influenced by digital advancements, Jeanne D’Arc Credit Union is undoubtedly setting a precedent in the credit union space, showcasing how member-centric digital banking is not just a possibility, but a reality.