Podcast – Implementing Data Protection: Fostering Trust Beyond Compliance | Holland & Knight LLP

Building Trust in the Digital Age: Insights from Kevin Angle and Aaron Mendelsohn

In an exciting new episode of the "Two Byte Conversations" podcast, host Kevin Angle welcomes Aaron Mendelsohn, a seasoned privacy officer and expert in data protection, to explore the intricacies of building a successful privacy program. As organizations increasingly grapple with the complexities of data privacy, this discussion offers invaluable insights for legal professionals, cybersecurity experts, and business leaders alike.

The Core Components of a Privacy Program

At the heart of their conversation is the essential framework for establishing a robust privacy program. Mendelsohn emphasizes a few key components: risk assessment, policy development, and ongoing training. Organizations must first assess their data landscape to identify vulnerabilities and compliance issues. This step is crucial for tailoring privacy measures that fit specific operational needs.

Once risks are identified, drafting comprehensive policies is the next logical step. Mendelsohn describes these policies as not merely rules but as foundational documents that guide day-to-day operations regarding data handling. This process is particularly engaging for organizations that may be setting up their privacy programs for the first time.

Engaging Internal Stakeholders

Mendelsohn stresses the importance of engaging with internal stakeholders, as building a successful privacy program is a collaborative effort. It’s vital to foster open lines of communication between departments such as IT, marketing, and legal. Each division has its own unique needs and challenges when it comes to data privacy, and understanding these nuances is essential for creating effective protocols.

"The goal is not just compliance but cultivating a culture of respect and trust," Mendelsohn states. This sentiment speaks to the essence of a privacy program as being proactive rather than reactive. When employees understand the ‘why’ behind privacy measures, they are more likely to embrace and adhere to them.

The Role of Client Relationships

Transitioning the conversation to client interactions, Angle and Mendelsohn highlight how transparency can significantly enhance trust. Clients today are more informed than ever and may demand clarity on how their data is managed. Mendelsohn notes that establishing clear communication about data practices can set an organization apart in a competitive market.

In their discussion, they touch on the concept of “privacy by design”—a philosophy that encourages integrating data protection measures from the inception of any project or product. Mendelsohn advocates that proactive conversations about privacy not only build trust with clients but also help mitigate potential legal risks down the road.

Mendelsohn’s Journey and Insights

Mendelsohn’s professional journey provides rich context for his insights. As a faculty member at Cleveland State University, he teaches cybersecurity and privacy law, equipping students with the knowledge they need to navigate an ever-changing landscape. His experience in academia influences his perspective on practical applications of data protection principles.

In this episode, he also shares an overview of his newly published book, "Operationalizing Data Protection and Privacy." This book serves as a guide for practitioners looking to implement effective data protection measures in real-world settings. Mendelsohn’s passion for education shines through as he highlights the importance of continuous learning and adaptation in a field as dynamic as privacy law.

The Counsel Relationship in Privacy

Both Angle and Mendelsohn touch on the critical role that legal professionals play in shaping privacy programs. An effective legal counselor must not only be well-versed in the law but also serve as a navigator for the organization’s ethical landscape. This multifaceted role calls for balancing legal compliance with the broader mission of fostering trust and integrity.

Mendelsohn shares practical strategies for legal professionals to become more effective in their roles, emphasizing the importance of soft skills alongside technical knowledge. Building rapport with colleagues and clients is essential for successful implementation of data practices. This approach fosters collaboration, making it easier to integrate privacy measures into the corporate culture.

Final Thoughts on Privacy and Trust

The conversation between Angle and Mendelsohn serves as a reminder that in this era of rampant data breaches and increased scrutiny on data practices, organizations must prioritize robust privacy programs as part of their foundational strategies. By fostering collaboration, transparency, and continuous learning, entities can build not just compliance frameworks but also the trust that is increasingly required in today’s digital landscape.

This episode enriches the dialogue on privacy and serves as a call to action for all stakeholders involved in data management. Whether you are a seasoned professional or just starting your journey in privacy law, the insights shared are sure to resonate and provide guidance for facing the challenges ahead.