Transforming the Trucking Industry: EXL and Schneider National’s Digital Initiative
A Significant Collaboration
On October 22, 2025, EXL, a global data and AI company, announced a groundbreaking partnership with Schneider National, Inc., a leader in multimodal transportation and logistics services. This collaboration marks a significant advancement in the trucking industry, aimed at tackling long-standing inefficiencies through digital transformation. By utilizing advanced data analytics and AI-powered automation, EXL and Schneider are spearheading an initiative that could revolutionize logistics workflows.
Addressing Long-standing Challenges
The trucking industry has historically faced challenges with delays and inefficiencies, particularly in appointment scheduling. On average, companies experience a lag of about three days from load creation to appointment confirmation. EXL and Schneider’s new initiative aims to streamline this convoluted process, effectively eliminating manual interventions and inefficient hand-offs that hinder operations.
Optimizing Workflows with Technology
The heart of this initiative lies in the deployment of a comprehensive suite of data and AI technologies. With these tools, EXL and Schneider have successfully digitized and optimized the appointment scheduling workflow—from the initial intake and processing to real-time reporting. This shift not only enhances efficiency but also significantly improves the accuracy and speed with which appointments are set, ultimately benefiting both the customers and the drivers.
Delivering Measurable Impact
The results of this initiative have been impressive and quantifiable. Key performance indicators reveal a remarkable more than 50% enhancement in average cycle time for scheduling appointments and a 24% reduction in the cost per appointment scheduled. By implementing a cloud-native solution capable of running 24/7, EXL and Schneider provide near-real-time appointment scheduling. This improvement enhances operational efficiency and greatly elevates the experience for both customers and drivers.
Expert Insights
Mike Kukiela, Schneider’s Senior Vice President of Operations Supply Chain and Distribution Management, emphasizes the importance of digital transformation for the company’s mission to provide superior solutions for customers and drivers. He notes, “Our collaboration with EXL has delivered measurable impact and set a new benchmark of excellence—not only for Schneider but also for the trucking industry as a whole.”
Similarly, Narasimha Kini, Executive Vice President at EXL, highlights how their combined expertise in data and AI can transform traditional logistics, stating, “This initiative showcases how technology can unlock efficiencies, improve workflows, drive better outcomes, and ultimately reshape customer and driver experiences across the supply chain.”
Setting a New Standard
The success of this collaborative effort sets a new standard for efficiency within the trucking supply chain. By addressing unclear bottlenecks and improving workflow processes, EXL and Schneider not only enhance their operational capabilities but also pave the way for industry-wide best practices. This initiative underscores the transformative potential of intelligent automation in addressing complex supply chain challenges, creating a more resilient and responsive logistics ecosystem.
About EXL
Founded in 1999, EXL operates globally to help businesses reinvent their models through data and AI solutions. With a workforce of about 61,000 employees across six continents, EXL serves clients in various industries, including insurance, healthcare, banking, retail, and energy. Their commitment to innovation, collaboration, and excellence positions them as pivotal players in transforming how businesses operate in today’s fast-evolving market.
To learn more about their supply chain and logistics solutions, explore further on their website.
Forward-Looking Statements
As with any innovative endeavor, the path forward is fraught with challenges and potential uncertainties. EXL includes cautionary statements in its communications to inform stakeholders of various risks that may impact their operational outcomes. Understanding the complexities of the market and the potential hurdles can provide a clearer picture of the ambitious journey EXL and Schneider are undertaking in their quest for logistics optimization.
Contact Information
For media inquiries, please reach out to Keith Little at media.relations@exlservice.com.
This collaboration signifies not just a technological shift but a cultural evolution within the trucking industry, creating a promising landscape for future innovations.
