The Future of AI at Deloitte’s Tech Trends 2026
Las Vegas, NV — The landscape of artificial intelligence (AI) is undergoing a seismic shift, moving beyond screens and software to actively shape our physical world. This transformation was the focal point at Deloitte’s "Tech Trends 2026: The Future is Calling" event, where industry leaders discussed how AI is becoming an integral part of business operations and daily life.
The Dawn of Physical AI
One of the most eye-catching developments highlighted by Bill Briggs is the evolution of AI in physical forms, notably through robotics. Historically, robotics were primarily confined to industrial applications. Now, humanoid robots are transitioning from the realm of science fiction to tangible reality. This change is driven by advancements in digital twinning technology, enabling machines to simulate real-world environments and learn from them.
Briggs remarked, "We’re witnessing AI step off the screen and into our physical spaces." This means that our interactions with technology are no longer limited to devices; robots will increasingly be part of our everyday lives, fundamentally altering the technological landscape.
The Concept of Agentic AI
Another crucial theme that emerged during the event was "agentic AI," which refers to systems capable of autonomous reasoning and decision-making. Paula Goldman emphasized that while this promise is tantalizing, achieving it requires significant groundwork that often goes unnoticed by end users.
"Success in agentic AI demands hard work under the surface," Goldman explained, highlighting the importance of resolving technical debt, modernizing systems, and ensuring high data quality. The implications for the workforce are profound; as humans and machines collaborate in more complex ways, organizations must rethink their cultures and HR strategies to accommodate these new dynamics.
Infrastructure as a Strategic Pillar
Ming Hua turned the spotlight on the critical investments flowing toward AI infrastructure, from GPUs to specialized chipsets. What’s striking is that these discussions have elevated from IT departments to boardroom conversations.
"Computation is no longer a commodity—it’s a CEO-level strategic conversation," Hua asserted. The decisions concerning data centers, cloud capabilities, and edge computing are now seen as pivotal to overall business strategy. He also touched on the rising importance of quantum computing, which promises to complement existing tools rather than replace them.
Transforming Technology into Revenue
A dramatic shift discussed at the event was labeled as "The Great Rebuild," representing a profound transformation in how technology organizations operate within enterprises. Courtney Naudo pointed out that a staggering 65% of surveyed enterprises expect their tech departments to generate revenue, rather than merely support operational functions.
This transformation demands the convergence of information technology, operational technology, and product technology, all requiring new skill sets and strategic partnerships. The traditional role of "back-office" IT is rapidly evolving into that of a front-line business driver, completely redefining how technology is viewed within organizations.
Balancing Opportunities and Risks
The event culminated in a sobering discussion around the dual nature of AI. The speakers highlighted the "hero’s journey" aspect of AI, where it strengthens cybersecurity defenses and aids in regulatory compliance. However, this is juxtaposed with its darker side, where AI can create new vulnerabilities and threats, particularly as it integrates into physical infrastructures.
The panel concluded that “we’re facing both unprecedented opportunities and unprecedented risks.” As the capabilities of AI expand, the importance of addressing ethical considerations, privacy issues, and security challenges becomes paramount.
Navigating the Future Landscape
The overarching message from Deloitte’s Tech Trends 2026 event was that AI is not just another trend; it is a transformative force reshaping how businesses operate, how workforces function, and how strategic planning is conducted. Organizations that can effectively navigate the interconnected themes of physical AI, agentic systems, strategic infrastructure investments, technology transformation, and ethical implementation will be well-positioned for success in this evolving AI-driven economy.
Attendees departed with not only excitement for AI’s future potential but also a realistic understanding of the extensive groundwork necessary to harness its benefits responsibly. The future is indeed calling, and it’s up to organizations to answer in a way that is both innovative and ethical.
