Roadrunner’s Revolutionary P&D Software: A Game-Changer in LTL Transportation
Introduction to Roadrunner’s New Software
In an impressive move shaping the future of logistics, Roadrunner (PINK: RRTS) has unveiled its state-of-the-art enterprise-wide Pick-up & Delivery (P&D) software, which promises to elevate customer visibility while helping drivers maximize their earnings. Recognized recently as the #2 best LTL carrier in the United States by Logistics Management, Roadrunner’s new platform highlights a significant turnaround for the company that has become synonymous with “the greatest comeback in transportation history™.”
Tackling Industry Challenges
The early 2020s were a challenging time for Roadrunner, marked by a staggering 30% missed pickups. However, strategic investments and improvements to operational efficiency have allowed the company to bring that figure down to under 0.5%. Now, with the newly launched P&D software, Roadrunner aims to virtually eliminate missed pickups entirely, setting a new reliability standard across the industry.
Key Features of the New Software
Advanced Track-and-Trace Capabilities
One of the standout features of the new P&D software is its advanced track-and-trace functionality. Customers can expect real-time visibility of their shipments, tracking the exact timing of pickups and deliveries. For pilot markets, this includes live updates on driver locations, upcoming stops, and estimated arrival times.
Automated Notifications
Gone are the days of waiting for updates; the platform introduces automated notifications via text and email. Customers can subscribe to alerts at the account level, ensuring they are always informed without the hassle of manual follow-ups.
Self-Service Scheduling
Another innovative feature is the self-service appointment scheduling option currently in its pilot phase. This empowers customers to manage their delivery schedules directly, part of a broader strategy that places more control in the hands of shippers.
API Leadership
Roadrunner’s commitment to technology is further exemplified by its industry-first API leadership. Following the early adoption of the NMFTA eBOL 2.1 standard, the company has introduced a new pickup API standard and is experimenting with freight profile APIs to provide customers with preliminary insights into freight charges.
An Insight into Cost Efficiency and Driver Earnings
David Rumpf, VP of Technology at Roadrunner, highlights how these new tools enable owner-operator drivers to earn more in less time. They benefit from lower fuel costs and enhanced routing, ultimately offering faster and more reliable service to customers. This fully supports Roadrunner’s commitment to not just improving internal processes but also enhancing the overall shipping experience for clients.
Customer Expectations and Industry Impact
“We’re revolutionizing what long-haul LTL can be,” states Nathalie de Champlain, Chief Transformation Officer at Roadrunner. The company aims to set new industry expectations, elevating what shippers can anticipate in terms of service quality. With real-time notifications akin to those offered by rideshare platforms, Roadrunner is positioning itself as not just a participant in the LTL market, but a leader actively reshaping it.
Commitment to Excellence
Roadrunner doesn’t just profess excellence; it lives by it, as evidenced by its recognition as the #2 LTL carrier in the 2025 Quest for Quality Awards by Logistics Management. This accolade reflects a commitment to service that goes beyond mere operational efficiency, prioritizing customer satisfaction. Moreover, a notable rise in its Net Promoter Score underscores the company’s dedication to relationship-building in the logistics sector.
About Roadrunner
With one of the most comprehensive long-haul networks in North America, Roadrunner operates more than 40 terminals and services across Canada and Mexico, making it a go-to choice for shippers who require efficient and reliable logistics solutions. The company utilizes AI and machine learning technology to maintain high standards of service while ensuring real-time tracking and visibility for its clients.
Through continuous innovation, Roadrunner demonstrates that it is not merely catching up but actively setting the pace for the LTL industry as a whole.
