AWS has recently rolled out two new security services as part of its Payment Card Industry Data Security Standard (PCI DSS) certification. Released earlier this week, the Fall 2025 compliance package reinforces AWS’s ongoing commitment to providing a secure, auditable, and regulator-ready infrastructure for businesses that handle payment data. This update not only supports enterprise customers in enhancing their business operations but also alleviates concerns about potential infrastructure risks.
The new services offered—AWS Security Incident Response and AWS Transform—are specifically designed to comply with PCI DSS requirements. This focus emphasizes AWS’s dedication to maintaining robust security and compliance expectations for its customers.
AWS Security Incident Response
The AWS Security Incident Response service is a managed security resource that empowers enterprises to efficiently detect, prioritize, investigate, respond to, and recover from security alerts. Prior to this launch, organizations often faced challenges with multiple security tools that resulted in fragmented alert responses and inconsistent investigations. By introducing an integrated, managed layer for incident response, AWS offers customers a more cohesive experience in handling security events.
This integrated approach simplifies security management and highlights critical issues while filtering out less important alerts. This means enterprises can focus on significant security threats without getting bogged down by false positives.
The service leverages existing AWS tools like Amazon GuardDuty and AWS Security Hub, thereby not only enhancing clarity during security incidents but also greatly reducing response times. The centralized system ensures consistent security handling at scale and enables organizations to transition from manual, piecemeal approaches to expert-driven responses that are both systematic and secure.
AWS Transform
On the other side of the spectrum, AWS Transform represents the first service that harnesses agentic AI to facilitate the modernization of legacy systems. This encompasses migrating outdated mainframes, VMware ecosystems, and Windows/.NET applications with an impressively streamlined process that converts information into code, databases, and infrastructure without manual input.
Transform can reportedly accelerate modernization efforts by up to five times through the automation of analysis, planning, documentation, and transformation tasks, making it a game-changer for enterprises. By automating repetitive and complex tasks, teams can deliver high-value projects more swiftly and with reduced risk.
A key advantage is that this service applies agentic AI infused with decades of AWS migration experience, enabling uniform and predictable modernization outcomes. This approach lowers not just operational costs but also the overall risk of execution by reducing reliance on expensive infrastructure and software licenses.
OSCAL in AWS Artifact
The recent update also includes the availability of the PCI DSS report package in OSCAL format within AWS Artifact, marking a notable milestone as the first cloud provider to offer compliance reports in a machine-readable format. This shift allows customers to automate parts of their compliance processes using JSON data, improving both the speed and ease of information deployment.
Using JSON instead of traditional PDF documents streamlines the compliance review process for both machines and users. The modernized format allows enterprises to automate compliance information consumption, setting a new standard in how businesses interact with regulatory data.
Aligning to CX Expectations in Security and Compliance
As cybersecurity threats surge and high-profile breaches become increasingly common, the significance of security and compliance is paramount, especially for businesses managing payment data. AWS’s latest compliance updates bolster security controls like encryption and continuous monitoring, which play a vital role in safeguarding sensitive information.
For customer-facing teams, optimizing security means fewer service interruptions, swifter issue resolutions, and the assurance that customer data is firmly protected.
This commitment also contributes to building trust and facilitating better customer experiences. By enhancing security management, AWS positions itself as a provider that mitigates risks while promoting customer loyalty and retention. Fewer incidents of fraud lead to improved confidence among consumers, which in turn benefits businesses by minimizing reputational damage.
Moreover, a strong security framework serves as a differentiator in a crowded market. Providers that can effectively communicate their security protocols become more attractive to enterprises focused on data protection in today’s volatile cybersecurity landscape. Enhanced visibility around compliance enables AWS to attract a broader range of clients, particularly those concerned with stringent data handling practices.
Accompanying its comprehensive compliance offerings, AWS integrates solutions such as SequenceShift’s PCI-compliant phone payment services for Amazon Connect. This integration ensures that card data is securely collected and transmitted directly to payment processors, preventing contact center agents from accessing sensitive information and enhancing trust during customer interactions.
In a world where data breaches can significantly undermine customer trust, AWS’s PCI DSS compliance packages equip enterprises to meet high security expectations with minimal manual effort. The state-of-the-art offerings not only help companies maintain compliance but also enable them to scale securely amid evolving cybersecurity landscapes.
